Refund policy

Returns & Exchanges Policy

At Kiama Jewelry, we are committed to quality, precision, and a high-end customer experience. However, jewelry is a personal and delicate product, therefore our returns policy is clearly defined to protect both our customers and our brand.

Returns

• Return requests may be submitted within 14 days of receiving the item, in accordance with consumer protection laws.

• Refunds are granted only for items that have not been worn, used, or damaged in any way.

• Items must be returned in their original condition, including original packaging and tags, with no signs of use.

• Refunds will be processed after the item is received and inspected.

• Return shipping costs are the responsibility of the customer, unless the item is defective.

Exchanges

• Exchanges may be requested within 14 days of receiving the item.

• Exchanges are subject to product availability.

• Shipping costs (both ways) are the responsibility of the customer.

• One exchange is allowed per order.

Non-Returnable & Non-Exchangeable Items

For hygiene and customization reasons, the following items cannot be returned or exchanged:

• Custom-made or made-to-order jewelry

• Items with engraving, custom sizing, or personal modifications

• Earrings of any kind (including hoops and studs)

• Items that show signs of wear, use, or damage after delivery

Defective or Incorrect Items

If you receive a defective or incorrect item:

• Please contact us within 48 hours of receiving your order, including clear photos of the issue.

• After review and approval, we will offer a replacement or a full refund, including shipping costs.

Refund Processing

• Refunds will be issued to the original payment method.

• Processing time: up to 7 business days from return approval (excluding credit card company processing times).

Contact

For return or exchange requests, please contact us at:
📩 Kiamajewelry@gmail.com

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